34SP.com Website Hosting Deploys SmarterTrack
Flexibility was one of the reasons 34SP.com selected SmarterTrack customer service software, such as the package can be deployed as a traditional installation or a hosted software-as-a-Service (SaaS).
Co-founder Stuart Melling explained the importance of SmarterTrack software sales and support teams 34SP.com, “Adoption of software SmarterTrack customer service has dramatically increased levels of customer satisfaction, and lead to ultra-fast time response in the live chat event. Now we can solve in seconds, literally, what has previously taken hours through our previous systems. Furthermore, the Live Chat creates a level of interactivity previously available only through the phone. The cut and paste data via live chat gives our support team a crystal clear vision of what customers are experiencing, and can respond immediately. Increasing customer satisfaction has been little short of astonishing. ”
Main service SmarterTrack client software include:
– A world-class solution that transforms the ticket service, sales, and support email into a powerful information distribution system.
– Live, which offers businesses the ability to reduce phone calls, capture information about visitors to the site, and help more clients.
– WhosOn, which offers companies real-time tracking of customers as they browse Web sites, providing the opportunity to increase sales, streamline customer service and gather information about site visitors.
– A portal interface that is optimized for search engines and serves as the hub of all communication channels.
– The self-service resources as a knowledge base and news, which allow customers to research and resolve issues and problems.
– A Web-based interface that provides accessibility where an Internet connection is available.
– An integrated study system can be triggered on events.
– Over 70 reports of summary and trend, with many levels of personalization and filtering.
– Support for multiple brands within a company.
“SmarterTools is pleased to see international companies as 34SP.com making SmarterTrack as a customer service solution for its customers,” said Jeff Hardy, vice president of business operations in SmarterTools. 34SP.com has committed the most high levels of service and customer satisfaction, and the fact that they have chosen SmarterTrack build your service department says a lot about the strength of our support and service solution for the web hosting industry.
Among 34SP.com real customer reviews and comments resulting from the application SmarterTrack are: “Although previously thought their phone support was good … your on-line support was even better!” – Heather D. and “direct support excellent. So easy to use and support of first class!” – Jeff R.
About SmarterTools Inc.
Founded in 2003, SmarterTools Inc. is a technology company’s information management software with headquarters in Phoenix, Arizona. SmarterTools builds a Windows Mail Server, Web Log reporting tool Google Analytics, customer service and software applications that simplify and automate the day to day IT operations of businesses and hosting environments in over 100 countries.
34SP.com offers professional web hosting services for cost conscious web developers and designers. The 34SP.com team of technical experts offers industry leading support and service, along with a money back guarantee to ensure customer satisfaction. The web hosting services offered include domain names in the UK, UK hosting and hosting resellers. The company is based in central Manchester.
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