Mango Delivers 100% Uptime During Christchurch Earthquake
For the company’s compliance management software, Mango, 7.1-magnitude earthquake that struck his hometown, Christchurch, New Zealand on September 4 could have written disaster. In contrast, little over a month later, the levels of sales and customer satisfaction are at their highest point ever.
Mango is one of a new class of enterprise software that uses a business model known as “cloud computing” to offer their compliance management solutions for customers.
As Peter Rogers, founder and CEO of Mango, said the cloud computing term is somewhat misleading: “The term ‘the cloud’ tale sounds all very spacious but the reality could not be more different. What it really means is that Internet clients use to access the software that runs on any other hardware in the data center of another. ”
In the case of Mango that experience is provided through local Internet service provider and data center vent. Growing small beginnings, Libera has built its reputation for solid reliability and network availability and now services some of the largest companies and most demanding in the region.
“The theory is that this is a business model highly secure and reliable, because you are using the experts to make sure you can deliver on the promise of 100% uptime,” says Rogers.
However, when faced with a larger earthquake than Haiti (which claimed over 220,000 lives earlier this year), the theory being tested.
However, fortunately in minutes, hours and days after the earthquake in Christchurch, the only thing Mango staff do not have to worry about business continuity. In fact, the soil, while other businesses to close, Mango make more sales than ever. “It was very surreal one week – despite the fact that basic services like water and power were not working for some, there were operating normally and taking orders,” says Rogers.
Born in New Zealand, Mango is now used by over a thousand companies worldwide to automate their compliance activities and basic occupational health and safety, quality and environmental management.
“About two hours after the earthquake, I got a call from one of our customers in the UK. First, he asked if we were all well, on the other hand, I wondered if our houses were still standing and the third wanted to know how is that Mango was up and running, “says Rogers.
In the next few days similar calls and emails flooded customers around the world, but went to local customers who were very grateful to have handle in place.
“For our local customers, the earthquake, of course, I threw a lot of curve balls of compliance management at the point of view. There were a lot of business interruption and therefore a lot of health and safety , quality and environmental management to address. Imagine if Mango – the system they rely on to manage these issues – has not been available? That would have been a disaster for everyone. ”
But like Paul Allott, general manager of the local civil engineering company, says Rooney Group, Mango was never a problem: “The disaster we had a lot of issues, but also a lot of opportunities. Being able to rely on for Mango the critical first few weeks was key to the effort. ”
Ironically, it was also a local company that became the first new customer to handle after the earthquake. Although it had previously considered the change to Mango, who had been affected by the fact that it was a cloud service (like all other systems were in the house). Then, suddenly can not access your account at the home of IT systems, migration to the cloud went from being a perceived business risk mitigation strategy.
And as Peter Rogers concludes that “Terrible as it was the earthquake actually helped our position in the company – and cloud computing in general – in a very positive light. No doubt the business model tested and proven to skeptics that , when done right, it is actually more robust than the alternatives. ”
“Of course, data centers are supposed to withstand major earthquakes,” says Erin Salmon, managing director free rein “, but it was a great endorsement of our center has demonstrated in practice.”
In fact, just hours after the earthquake was Unleash help customers to move equipment into its data center and other spaces that had been damaged or lost power, cooling or Internet connection.
“Since the earthquake we’ve seen a significant increase in interest in our services,” said Salmon. “The earthquake has reminded people how important is the continuity of business, and we are seeing a much higher level of interest in hosting services.”
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